A1. Commitment to provide quality goods and services

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Beauty 100 specializes in professional skincare, slimming and healthcare therapies designed to promote wellness, relaxation, healing and rejuvenation.

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Beauty 100 ensures that all products and services offered are of satisfactory quality in compliance with the Sale of Goods Act, Consumer Protection (Fair Trading) Act, and the Lemon Law.

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Treatments are provided on a results-oriented, best-effort basis. As every individual responds differently, Beauty 100 does not guarantee specific results.

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A2. Warranties and service guarantees

 

Beauty 100 upholds its principles of professionalism, care, and long-term client well-being.

 

A minimum 5-working-day cooling-off period is accorded to all customers, during which they may request a full refund, provided:

 

• No treatment, credit, product, free session, or voucher has been utilised; and

• The request is made strictly within the cooling-off period.

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After the cooling-off period and/or upon any usage of paid or complimentary treatments, the Beauty 100 Refund & Exchange Policy shall strictly apply.

 

All purchases, including discounted packages, prepaid credits and gift vouchers, are subject to the store’s policy as displayed.

 

Working days exclude Saturdays, Sundays, and Public Holidays.

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A3. Exchange and refund policy

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Beauty 100 has an exchange and refund policy in accordance with CaseTrust guidelines. However, all refunds and exchanges are strictly subject to management review and final approval.

 

Refund Principles

Where a refund is granted (at Beauty 100’s sole discretion), the refundable amount will be calculated based on:

 

• Retail (non-promotional) price per treatment for all services already consumed;

• Administrative fees of up to 5%;

• Insurance, transaction, credit card or financing charges incurred;

• Any complimentary items, free gifts or vouchers used, charged at retail value.

 

This ensures refund calculations reflect the true value of services provided.

 

General Conditions

• Services sold and delivered are strictly non-refundable except under conditions outlined and approved by management.

• Service-to-service exchange (exchange for another treatment of equal or higher value) is allowed and subject to approval.

• A change of therapist may be requested within the first 10 minutes of treatment, strictly subject to availability.

• Cancellation and no-show policies displayed in-store and in customer contracts will apply.

 

Beauty 100 reserves the right to decline refund or exchange requests where:

• usage has occurred,

• terms have been breached, or

• the request falls outside stated policy.

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A4. Deposit Policy

 

Beauty 100 accepts deposits of at least 20% of the package price.

After the cooling-off period, the deposit becomes strictly non-refundable.

 

If any service or package is cancelled by the Company, deposits paid will be refunded within 5 working days.

 

Any package with an unpaid balance exceeding 12 months from the deposit date will be deemed forfeited.

 

Refunds due to medical complications are strictly case-by-case, require official medical documentation, and remain subject to management discretion.

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A5. Redemption of Sales Vouchers

 

Beauty 100 has clear terms governing voucher redemption.

 

Vouchers:

• Are non-refundable and non-exchangeable for cash.

• May be redeemed only within validity period.

• Are subject to minimum spending requirements where stated.

• May impose black-out dates or restrictions.

• Cannot be stacked unless explicitly allowed.

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A6. Selling Tactics

 

Beauty 100 does not engage in pressure selling or solicitation during treatments or inside treatment rooms.

 

Written consent will be obtained before commencement of any chargeable treatment.

 

Policies are clearly displayed in store and in all client communications.

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A7. Notification of Insurance

 

Beauty 100 extends insurance coverage for prepaid amounts on selected packages that meet the Company’s eligibility criteria. Customers whose purchases qualify for insurance will receive official documentation upon confirmation of the insured package.

 

Insurance coverage is not extended to all customers or all packages, and qualification is determined solely by the Company based on internal risk and compliance assessment.

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A8. Discounted Prices

 

All discounted prices and promotions are clearly stated with accompanying terms and conditions.

 

Discounts are strictly valid only within the promotion period and shall not be applied retroactively.

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A9. Payment Methods and Channels

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Beauty 100 accepts payment via:

• Cash

• NETS

• Cheque

• Credit cards (Visa / MasterCard)

 

Only Singapore currency is accepted.

Payment methods are clearly displayed at points of sale and in customer agreements.

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A10. Accuracy of Charging

 

Beauty 100 commits to transparent, accurate charging practices.

 

Invoices and receipts reflect clear breakdowns.

Price lists and tags are clear and legible.

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A11. Charges for Treatments and Spa Packages

 

All prices quoted include GST (where applicable) and any mandatory surcharges.

 

Additional charges, if any, will be communicated clearly before the service begins.

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A12. Transparency of Pricing

 

Beauty 100 does not impose undisclosed charges.

 

Any add-on service will require prior agreement from the customer.

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A13. Honoring Price Quotes

 

Beauty 100 honours all confirmed price quotes at the time of booking.

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Quotes provided verbally or without documentation are not considered binding.

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A14. Confidentiality of Customer Data

 

Beauty 100 complies with the Personal Data Protection Act (PDPA).

 

Customer data is kept strictly confidential and used only for:

• service delivery,

• health declarations,

• appointment management, and

• operational requirements.

 

Only authorised staff may access customer records.

Data protection policies are communicated to employees through contracts and training.